Terms & Conditions

Accommodation
1.    Reservations
‘China Fleet Country Club’ is the trading name of China Fleet Country Club Limited (The Hotel). All rooms are offered by the Hotel subject to them being available on receipt of deposit. Verbal quotations are not binding unless confirmed in writing by the Hotel team.
2.    Arrivals & Departures
Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability.
3.    Payment of Accounts
No allowance is made for meals missed or rooms not occupied for the full time of the reservation.
4.    Hotel Deposit & Terms of Cancellation
A non-refundable deposit of £20 per night will be taken, up to a maximum of £60. If the booking is cancelled before 12pm on the day prior to arrival no further payment will be taken. Should the booking be cancelled after 12pm the day before, we will charge the cost of the first night, minus the deposit.
5. Golf Deposit & Terms of Cancellation
A non-refundable deposit of £15 per person will be taken. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken, minus the deposit. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken, minus the deposit.
6. Online Bookings
We take full payment at the time of booking. Should this booking be cancelled before 12pm, on the day prior to arrival, a full refund will be given. Should the booking be cancelled after 12pm the day before, we will charge the cost of the first night.
7. Non Refundable Online Bookings
We take full payment at the time of booking. These bookings are non-refundable and non-transferable.

8. Payment
All account balances must be paid by cash, credit or debit cards. Please be aware that we do not accept American Express cards. For certain bookings a full payment will be taken at the time of booking, but this will be advised by the reception team.
9. Refunds & Allowances
No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
10.  Charges and Supply of Services
Whilst the hotel brochure is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although all reasonable endeavours will be made to try to ensure that this does not happen, where facilities are unavailable no liability shall attach to the Hotel by reason thereof.
If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The Hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure and tariff unless it is confirmed in writing.

All information given in the hotel brochure and tariff is correct at the time of going to press but services, facilities and charges may be changed during the validity of the brochure. If no charges are specified upon booking or additional and varied services are provided then you will be required to pay for these services at the prevailing rate on the day on which these services are provided. The Hotel management reserves the right to change the entertainment programme without prior notice. Participation in any of the Hotel’s organised sports competitions, games or other activities is at the guests’ own risk.
11. VAT
VAT is included in all prices. Our VAT number is located on the bottom of this correspondence.
12.  Availability
The offer of any room is subject to the room being available on cleared receipt of a deposit.
13.  Guest Information
China Fleet has a non-smoking policy and reception staff will be able to show you where smoking is permitted outside.
Where special arrangements are required, i.e. diet, room location, the Hotel must be advised in writing, every effort will be made to meet these requests, they are not guaranteed and may be chargeable.

14.  Maintenance & Improvements
As the hotel is open all year round, with the exception of a few days over Christmas, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will use all reasonable endeavours to keep any noise and inconvenience to a minimum. Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.
15.  Liability
The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

16.  Force Majeure
The Hotel will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside its control, including (but not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.
17.  Contagious Illness
For the protection of all our guests, if we believe that anyone in your party is likely to have,  or is carrying, a contagious illness we will not allow them or any other members of your party sharing the same room to use any part of the hotel premises except their room.
18. Car Parking
Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation.
19. Pets
Pets are not permitted in the apartments, main leisure complex or on the golf course.
20. Valuables
China Fleet Country Club cannot be held responsible for cash or valuables.
21. Fire Safety
The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment.
22. Variations
The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary.
23. Additional Needs
Please advise us if you have any additional access needs in order that we can provide the appropriate service.
24. Special Offers
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers.
25. Behaviour
Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings.
26. Smoking
China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes.
27. Refurbishment
China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay.
28. Dress          
Appropriate clothing and footwear must be worn at all times in each area of China Fleet Country Club. For example, golf shoes when on the golf course and no black soles shoes in the indoor sports courts.
29. Photographs
China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas.
30. Child Protection Policy        
China Fleet Country Club holds welfare and safety of children as paramount. We have a full child protection policy and designated child protection officers. Please ask at either Hotel or Leisure reception should you need to see these members of staff. 

Christmas Bookings
1. For all bookings a non-refundable deposit of £5pp for Festive Lunches and
 £10 pp for Festive Party Nights is required for booking confirmation. For New Year’s Eve, full payment is required when booking.
2. Unconfirmed bookings will be held for 14 days and then released.
3. The total balance outstanding is required 21 days prior to the event. If the balance is not received by this date the China Fleet Country Club reserve the right to cancel the booking.
4. Providing 21 days’ notice is given cancellations will be refunded, (excluding the deposit).
5. Any amendments to the final pre-paid number of guests should be advised to China Fleet Country Club a minimum of 21 working days prior to the event.
6. Prices quoted are inclusive of VAT at 20% at the time of booking and may be subject to alteration should the VAT rate change.
7. No beverages of any kind are permitted to be brought to any event at China Fleet Country Club by guests or clients.
8. You will be liable for the cost of repairs carried out as a result of any damage caused to any part of China Fleet Country Club premises of equipment thereon, by negligence, wilful act or default of any person invited by you or on your behalf.
9. Management will not accept liability in respect of any loss or damage to articles brought on to the premises.
10. In the event of any event having to be cancelled by China Fleet Country Club an alternative date will be offered.
11. China Fleet Country Club reserves the right to refuse admission.
12. China Fleet Country Club will endeavour to try to sit groups together wherever possible.
13. Where stated all menus must be pre-ordered. Choices must be given to the club no later than two weeks prior to arrival.
14. No company accounts will be allowed, unless by prior agreement. All addition costs (drinks etc), must be settled on the day in cash or by credit/debit card on a pay as you go basis.
15. All accommodation rates are subject to availability, a non-refundable £20.00 per room deposit is required to hold the booking. 

Conference & Events
1.0 Accommodation
1.1 Rates: Accommodation rates confirmed are based on the number and configuration of rooms booked by The Client at the time of confirmation. Should the configuration change, an increase in rates may apply.
1.2 Arrival and departure: Rooms will be available at the discretion of the Company as early as possible after 15.00hrs on the day of arrival and must be vacated before 11am on the day of departure.
1.3 Rooming list must be provided to the Company in alphabetical order not less than 14 days before the date of arrival.
The Company cannot be responsible for the collection of monies for services not contracted and will therefore be redeemable by the contracted company.
1.4 Porterage is not included and can be negotiated direct with the Company.
1.5 Commission: Any commission that are payable on this booking, will be paid, by The Company, after the event.
2.0 Conference & Events
Rates are quoted based on services booked only. Additional services booked while The Client is in-house will be extra. The guaranteed number of attendees must be confirmed to the Sales Office not less than 72 hours prior to the commencement of the function. The minimum charge payable will be based on minimum numbers as indicated on the contract
3.0 Contracts & Deposits
All rates are inclusive of V.A.T at the current rate. Any future changes to taxes will affect the rate accordingly.
3.1 Deposit and Payment Schedule: A deposit of 25% of the total value of the booking is due with the return of the contract and for those without a credit agreement the full balance is due 7 days prior to the event except when the total value of the booking is less than £200.00.
All payments are non refundable.
Where a credit facility exists, invoices presented by The Company will be payable by The Client within 30 days from the date of issue. In the event of a dispute regarding the amount of any invoice the undisputed portion must be paid immediately and both parties must endeavour to resolve the dispute concerning the balance within seven days.. Any queries on invoices must be notified to us within fourteen days of the invoice date. Should queries not be raised within this period of time, full payment will be required and any outstanding issues will be dealt with consequently.
All credit facilities are issued at the discretion of The Company, subject to The Client providing full credit history details and the subsequent results of credit checks.
3.2 Pro forma invoices will be issued in line with the payment schedule.
3.3 Payment method options are;
a. Payment by bank transfer should include a description, which clearly identifies the payer and the item being paid.
Bank Name: HSBC
Address: The Strand, Torquay. TQ1 2AB
Sort Code: 40-44-22
Account No: 61666495
Account Name: China Fleet Country Club Ltd
VAT No: 557529017
b. By cheque / cash direct to the Sales Department. Cheques payable to China Fleet Country Club.
3.4 Failure to comply with the deposit and terms of payment schedule may at The Company's discretion, result in the cancellation of the reservation.
3.5 Subsequent charges incurred during the course of The Client's function will be debited to the master account in the name of The Client on or before the departure date. Where a credit facility exists, invoices presented by The Company will be payable by The Client within 14 days from the date of issue.
4.0 Cancellation Policy
Within 4 weeks of the confirmed date event 35% of agreed estimated final balance payable
Within 3 weeks of the confirmed event date 50% of agreed estimated final balance payable
Within 2 weeks of the confirmed event date 75% of confirmed final balance payable
Within 1 week of the confirmed event date Full Payment of confirmed final balance payable
5.0 Advertising and Publicity
Any advertising or publicity for functions at the Company require prior knowledge and consent of management and must be of a standard reflecting the quality of the Company.
5.1 Access and vacate times
Room access and vacate times agreed must be strictly adhered to on all occasions.
5.2 Bands and Live acts
All performances must be in possession of Public Liability Insurance to cover any injury to any guest or client caused by the manufacturer or their equipment. The Company must be advised in advance of the nature of entertainment and may, without prejudice, deny access.
5.3 Lost / Damaged Property
The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by The Client or hired by the company on The Client's behalf.
5.4 Damage to Company
The Client will take every precaution not to damage property of The Company. The Client will be responsible for any such damage caused to the property during the booking by The Client's guests, employees, contractors, agents or any other persons
under The Client's control. The Client will assure that nothing is affixed to the floors, walls, ceilings (by nails, screws, tape, drawing pins or other means unless previously agreed in writing by The Company). Damage caused to Company property in such an instance will be charged.
The Client may be required to provide additional forms of security by means of a deposit.
5.5 The Company reserves the right at all times to alter or change the rooms or accommodation to be provided to The Client for the purposes of the event, provided that such alteration or change does not materially and adversely affect the event.
6.0 Frustration to contract and liability
6.1 If The Company is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company's liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
7.0 Variation to contract
Any variation to the terms of this contract will only be binding if they are in writing and signed on behalf of The Company.
8.0 Termination of Contract
8.1 The Company reserves the right to terminate this contract without prejudice to any other right it may have, in the event that The Client fails to comply with the terms of this agreement.

 

Golf Break

£25.00 Single supplement applies

£10.00 supplement per person for Friday/Saturday applies

1. Golf Deposit & Terms of Cancellation
A non-refundable deposit of £15 per person will be taken. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken, minus the deposit. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken, minus the deposit.
2. Car Parking - Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests' cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation
3. Pets - Pets are not permitted in the apartments, main leisure complex or on the golf course
4. VAT - VAT is included in all prices
5. Towels - Towels are provided for in room use. For in-house guests there are towels available for the spa. Please ask at Hotel Reception for this service
6. Refunds and Allowances - No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
7. Valuables - China Fleet Country Club cannot be held responsible for cash or valuables
8. Fire Safety - The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
9. Arrivals and Departures - Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
10. Variations - The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
11. Additional Needs - Please advise us if you have any additional access needs in order that we can provide the appropriate service
12. Special Offers - Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
13. Behaviour - Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings
14. ¨ Smoking - China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes
15. Refurbishment - China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
16. Dress - Appropriate clothing and footwear must be worn at all times in each area of China Fleet Country Club. For example, golf shoes when on the golf course and no black soles shoes in the indoor sports courts
17. Photographs - China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club's toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club's sports facilities or children's play areas
Indulgence Golf & Spa Break:

£20.00 Single supplement applies
£10.00 supplement per person for Friday/Saturday applies
18. Terms of cancellation - Full payment of the spa break will be taken on booking. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken
19. Arrival at the Barn Spa Reception a minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
20. The minimum age for our Spa Breaks is 16 years
21. All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy etc), a doctors not may be required. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
22. Once a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
23. Open toed shoes must be worn prior to a pedicure treatment
24. Late arrival for your appointment will result in a reduction of your treatment time
25. All advertised treatment times include client preparation time (Pre and Post) & consultation
26. Dark and loose clothing is recommended to be worn before and after tanning treatments
27. Robes - A charge of £25 will be incurred for each robe not returned to China Fleet Country Club

 Membership 

1. Your Membership
1.1 Monthly Subscriptions
-Every effort will be made by the Club to collect all Direct Debit payments within the first 7 days of the month
-Children's subscriptions will increase on a milestone birthday
1.2 Annual Subscriptions
Please note:
-Annual payment is for a twelve month period, however a pro-rata payment will be required for all children reaching milestone birthdays
-Membership can only be cancelled prior to annual renewal
1.3 General
Please note:
-If you wish to cancel your membership, you are required to:
Give the Club a minimum of fourteen days' notice
Contact your Bank/Building Society to cancel your Direct Debit instruction
-When membership expires, if you wish to re-join a re-joining fee will apply (applicable to ALL membership categories)
-All partners/children share the same benefits as the primary member
-Full weekday members are entitled to use all appropriate leisure facilities between 7.00am – 5.00pm,
Monday to Friday and can use the facilities at the weekends on a pay as you play basis.
The latest admission Monday and Friday is 4.30pm and all leisure facilities must be vacated by 5.00pm
2. Sporting Activities
All sporting activities are to be conducted in accordance with rules and guidelines of the appropriate sport's governing body. For Health & Safety reasons, the following minimum age limits apply to certain activities:
-Leisure Pool – Children under the age of eight must be accompanied and supervised in the pool by a person aged sixteen or over at all times. The parent/guardian to child ratio is as follows:
0-3years – 1:2
4-7years – 1:3
-Fitness Suite – Fourteen (unless attending a structured Junior Gym session)
-Aqua Spa – Sixteen
-Golf – only children with a junior golf membership are permitted on the golf course
-Change Facilities – Children eight years and over must use the designated change facility for their gender. We ask that you use the correct change facility most appropriate to the leisure facility i.e. wet change for pool and Aqua Spa

If you are participating in sporting activities:-
· Please do not consume food or drink in indoor sports areas
· Please do not enter a sports area or a class whilst in use by other members
· You must shower before using the pool
· No spectators on poolside
· No running/diving/bombing in the pool
· No cameras are permitted on poolside without prior permission from the Duty Leisure Manager
· Toddlers who are not yet toilet trained must wear rubber pants in the pool
· No outdoor shoes to be worn on poolside
· If you have experienced diarrhoea within the last 36 hours you must refrain from using the pool
In addition, you are asked to:
· Produce your membership card when booking facilities or paying at Reception
· Quote your membership or card number when making sports bookings by telephone
· Adhere to any requests from members of staff, particularly when using the pool
· Inform the Club if you are unable to honour your class or facility booking
3. Payments
Payments may be made by cash or credit/debit card (MasterCard/Visa/Switch/Delta) or by authorised Club vouchers.
4. Dress
Please ensure you wear clothing appropriate to the activity in which you are participating, e.g. tennis wear is appropriate for the tennis court and not for the golf course, and vice versa. It is essential that due to hygiene reasons recognised swimwear only is worn in the pool and Aqua Spa facilities.
4.1 Leisure
For reasons of safety and to avoid damage to surfaces, it is most important that the correct footwear is worn for all sports. Shoes with non-marking soles should be worn when participating in sporting activities.
For hygiene reasons, outdoor shoes must not be worn on poolside or in the Dance Studio.
4.2 Golf Course
Standards of dress appropriate to the golf course and in keeping with conventional etiquette and standards elsewhere are to be maintained. The dress code is as follows:
Men
-Sleeved (either long or short) shirts with collars
-Golf Shoes only, with socks (either long or short)
-When shorts are worn, only tailored are permitted (not soccer, rugby, athletic or multi-coloured)
-Denim jeans, denim shorts and tracksuits are not permitted
Ladies
-Shirts with collars
-Golf Shoes only, with socks (either long or short)
-When shorts are worn, only tailored are permitted (not soccer, rugby, athletic or multi-coloured)
-Denim jeans, denim shorts, denim skirts and tracksuits are not permitted
Please note: Golf shoes may be worn in the area of the Club between the entrance immediately adjacent to the Course and the Golf Changing Rooms. However, although this area is covered with a spike proof carpet, golfers are requested to take extra care to ensure that golf shoes are free from mud and grass before entering.
4.3 Brasserie/Lounge
Smart casual wear is encouraged at all times, however, (with the exception of those who have just taken part in strenuous exercise who are asked to shower first), clean track suits etc. are permitted.
4.4 Function Rooms
Smart casual wear
5. Children
You are responsible for the safe keeping of your child/children whilst on the Club's premises (excluding pre-organised structured leisure activities where the Club accept responsibility with the parent's prior consent, e.g. Multisports, Swimming Lessons etc).
6. Use of Bars
The following is a summary of the Club's licensing rules:
6.1 Brasserie
Children under the age of fourteen years may only use these areas up to 9.30pm, providing an adult accompanies them. Under no circumstances is any child under the age of eighteen years permitted to place orders at the bar or to consume alcohol on the premises.
Members must produce their membership card before a purchase to qualify for members discounts.
Discount will not be given without a valid membership card
6.2 Lounge Bar
Adults only. Alcohol is sold at the discretion of the bar staff, who have authority to refuse to serve a member or guest at any time.
Members must produce their membership card before a purchase to qualify for members discounts.
Discount will not be given without a valid membership card
6.3 Upper Deck Bistro
Members must produce their membership card before a purchase to qualify for members discounts.
Discount will not be given without a valid membership card
7. Gratuities
If you wish to acknowledge exceptional service by the staff you may give a gratuity. However, since staff members are not permitted to drink on duty, they cannot accept drinks or payment for drinks to be consumed whilst working.
8. Pets
With the exception of guide and assistance dogs, no other pets or animals may be brought into the Club.
We have an excellent Nature Trail where dogs are permitted. Please clean up after your dog.
Dogs are strictly prohibited on the Golf Course.
9. Temporary Closure
The General Manager may, with due notice, restrict or close certain facilities within the Club. For example, the closure may be the result of essential maintenance or an organised function which will ultimately be to the benefit of members. In the unfortunate event of a facility breakdown the Club will work tirelessly to resolve the issue. Any consequent downtime will not result in a membership subscription rebate.
10. Suggestions
The staff will normally try to deal with suggestions and complaints at the time they are made. We encourage you to make reasonable comments, preferably to someone empowered to take action, such as a Supervisor or Manager.
Feedback from you is most useful, as it enables us to consider changes to procedures or rules in order to meet the wishes of all our members. Some suggestions, however, need to be dealt with immediately, such as those raising concerns about the quality of food served in the Brasserie or the temperature of the water in the pool. Others may be more long term, such as those affecting policy, and will usually be more effective if made in writing.
11. Conduct
Please treat other members and staff with courtesy and consideration. Examples of behaviour which will not be tolerated include:
-Undue noisiness
-Rude or offensive behaviour
-Differences of opinion and the airing of views above the normal level of conversation
-Insobriety
-Coarse abusive language
Please note that the General Manager or his representative is authorised to request compliance with the rules or to ensure any offender leaves the premises. The General Manager may, at their discretion, immediately suspend any member for misconduct and a final decision will be made which may lead to longer suspension or expulsion.
In extreme circumstances, the General Manager may ban any person from the Club immediately when they pose a direct threat to the safety of Members or Staff. Such instances include:
-Physical abuse, or serious threat of
-Physical violence, or serious threat of
-Child abuse, sexual abuse or serious threat of
-Any other antisocial behaviour that is deemed inappropriate or offensive
-It is also unacceptable for a member to bring the name of the club into disrepute, either in person or by way of social media etc.
Expulsion of a Member will be reviewed by the Club Management.
12. Your Guests
You may sign guests into the Club subject to the following rules:
-You must be sixteen years or over to sign in guests
-You must remain on the Club premises throughout the period of your guest visit
-You are responsible for the behaviour and conduct of your guests
-Maximum of 8 guests per visit ( 9 and above you are required to give prior notice)
13. Smoking
China Fleet Country Club is a non-smoking building in all areas.
If you wish to smoke, please use the designated outside areas where bins are positioned.
Please note this also applies to e-cigarettes
14. Health & Safety
You have a duty under the Health & Safety at Work Act 1974 to take reasonable care for the health and safety of yourself and others that may be affected by your actions. The Club works in accordance with its Health & Safety Policy, which has been approved by the General Manager.
14.1 Fire Evacuation
In the event of a Fire Alarm we request you react calmly and be guided by:
The recorded message that will sound within the building and staff who will control the evacuation.
We asked that you do NOT use the lift during evacuation
14.2 Child Protection Policy
All staff that have contact with children, receive training on Child Protection issues in line with Child Protection Policies and Guidelines
The Club strongly believes that everyone, including members, have a duty of care to children using the facilities, and ask that members remain vigilant. Any concerns should be reported immediately to a member of staff.
Those with parental responsibility for a child/children using the facilities should take responsibility for overseeing the child/children within the changing rooms, and assist them in dressing/dealing with matters of a personal nature, where they deem it necessary.
14.3 Photography on Club Premises
Photographic and recording equipment (including mobile phones) is not to be used within the Club's toilets or changing facilities.
Written permission must be obtained prior to using photographic and recording equipment (including mobile phones) within any of the Club's sports facilities or children's play areas.
Written permission may be obtained by contacting a Line Manager, Duty Leisure Manager or Duty Security Person and completing the relevant request form.
15. Security
15.1Motor Vehicles
Motor Vehicles may only be parked close to the Club buildings, including the apartments, whilst loading or unloading. Unattended vehicles parked close to the building will be treated as suspicious and may prompt a full security alert
The Club cannot be held responsible for theft of/from/or damage to vehicles whilst on the Clubs premises. Please keep any valuables out of sight.
15.2 Bags & Packages
Numerous lockers are provided in the changing rooms. Unattended bags or packages left in the open anywhere within the Club are a security risk and may prompt a full security alert. Please be watchful at all times and report any suspicious objects or occurrences to a member of staff without delay.
15.3 Glazed Link to Golf Course
Two racks are provided against the south wall of the area, for the temporary stowage of golf bags. Neither golf bags nor trolleys are to be left in the Golf Changing Rooms or the Glazed Link other than in lockers or these racks.
15.4 Valuables
The Club cannot be held responsible for the loss of valuables left unattended on the Club's premises, including those left in lockers. We strongly advise you to avoid bringing large amounts of money or valuable items to the Club.
15.5 Identification
You may be asked for membership cards and/or other means of identification at any time. Accordingly, members are asked to carry their membership card whilst on the Club's premises.
16. Lost and Found Property
Items of lost or found property should be reported or handed into Reception as appropriate. If unclaimed, items will be donated to appropriate local charities for their disposal.

Spa Breaks 

Please note our Barn Spa and Aqua Spa are located in 2 separate buildings. Robe, towels and footwear are intended to be worn in the Aqua Spa

£20.00 Single supplement applies

£10.00 supplement per person for Friday/Saturday applies

1.    Arrival at the Barn Spa Reception
A minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
2.    The minimum age for our Spa Breaks is 16 years
3.    Medical concerns
All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy etc), a doctors note may be required.  The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
4.    Patch tests
Are required 48 hours before eyelash & brow tinting
5.    Open toed shoes must be worn prior to a pedicure treatment
6.    Late arrival for your appointment will result in a reduction of your treatment time
7.    All advertised treatment times include client preparation time (Pre and Post) & consultation
8.    Robes - A charge of £25 will be incurred for each robe not returned to China Fleet Country Club
9.    Dress
9.1 Dark and loose clothing is recommended to be worn before and after tanning treatments
10.  Changes to booking
Once  a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
11.  Terms of cancellation
11.1Full payment of the spa break will be taken on booking. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken. Should the booking be cancelled after 12pm the day before, total cost of the booking will be taken
12.  Booking additional treatments
Booking well in advance is advised to avoid disappointment
13.  Refunds and Allowances
No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
14.  VAT
VAT is included in all prices
15.  Car Parking
Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near to the accommodation
16.  Towels
Towels are provided for in room use. For in-house guests there are towels available for the spa. Please ask at Hotel Reception for this service
17.  Valuables
China Fleet Country Club cannot be held responsible for cash or valuables
18.  Fire Safety
The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
19.  Arrivals and Departures
Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
20.  Pets
Pets are not permitted in the apartments, main leisure complex or on the golf course
21.  Variations
The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
22.  Additional Needs
Please advise us if you have any additional access needs in order that we can provide the appropriate service
23.  Special Offers
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
24.  Behaviour
Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings
25.  Smoking
China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charge a £100 fine. Please note, this also applies to e-cigarettes
26.  Refurbishment
China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
27.  Photographs
China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas

Spa Days

Please note our Barn Spa and Aqua Spa are located in 2 separate buildings. Robe, towels and footwear are intended to be worn in the Aqua Spa

1. Arrival at the Barn Spa Reception a minimum of 10 minutes prior to treatment time is required to allow us to discuss your day. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness.
2. The minimum age for our Spa Days is 16 years.
3. All medical concerns you may have must be brought to our attention prior to any treatments.
4. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
5. Booking additional treatments for Spa Days well in advance is advised to avoid disappointment
6. Full payment is required at the time of booking
7. Once a booking has been confirmed, should the client wish to make any changes it is the clients responsibility to contact the Barn Spa, on agreement of the changes a new booking confirmation will be sent
8. Open toed shoes must be worn prior to a pedicure treatment
9. A 50% cancellation fee for treatments cancelled at short notice will be charged (less than 48 hours)
10. All advertised treatment times include client preparation time (Pre and Post) & consultation
11. It is recommended that you wear dark and loose clothing before and after tanning treatments
12. Patch tests are required 48 hours before eyelash & brow tinting
13. Afternoon Tea - served from 2.30pm-5.30pm  - pre-booking required.
14. A charge of £25 will be incurred for each robe not returned to China Fleet Country Club

Weddings
The China Fleet Country Club Ltd reserves the right to be informed of the nature and reason of any facility booking and to refuse any booking without stating the reason for their actions. The Club may also reserve the right to impose special conditions where the nature of the booking in their opinion so demands.
1.    Accommodation
1.1 Rates
Accommodation rates confirmed are based on the number and configuration of rooms booked by The Client at the time of confirmation. All provisional bookings will be held until two months before the wedding date, any rooms not booked by this time will be released and will be subject to availability and an increase in rates may apply.
1.2 Arrival and departure
Rooms will be available at the discretion of the Company as early as possible after 15.00hrs on the day of arrival and must be vacated before 11am on the day of departure.
1.3 Porterage
Is not included but can be negotiated direct with the Company.
2.    Weddings & Events
Rates are quoted based on services booked only. Additional services booked while The Client is in-house will be extra.  The guaranteed number of attendees must be confirmed to the Sales Office not less than 72 hours prior to the commencement of the function.  The minimum charge payable will be based on minimum numbers as indicated on the contract
3.    Contracts & Deposits
All rates are inclusive of V.A.T at the current rate. Any future changes to taxes will affect the rate accordingly.
3.1  Deposit and Payment Schedule
An initial non-refundable deposit of £1,000 is due with the return of the contract.
Within:
6 Months of the confirmed event date      30% of agreed estimated final balance payable or deposit if greater                              
4 Months of the confirmed event date      35% of agreed estimated final balance payable or deposit if greater
3 Months of the confirmed date event     50% of agreed estimated final balance payable or deposit if greater
2 Months of the confirmed event date     75% of confirmed final balance payable
1 Month of the confirmed event date       Full Payment of confirmed final balance payable
Any extra items provided on the day will be payable on the day, or immediately after the event by invoice if agreed by the Club in advance.
* Agreed estimated final balance will be the number of guests multiplied by the chosen Wedding Breakfast package price, the chosen drinks package price and the chosen evening buffet package price plus any room hire charges. In the event of choices not being made at any stage, calculations will be based on the least expensive package options.
3.2 Pro forma invoices will be issued in line with the payment schedule.
3.2  Payment method options are;
3.3  Payment by bank transfer should include a description, which clearly identifies the payer and the item being paid.

Bank Name:  HSBC

Address: The Strand, Torquay. TQ1 2AB                             

Sort Code:  40-44-22         

Account No: 61666495

Account Name: China Fleet Country Club Ltd

VAT No: 557529017     
3.4  3.4 By cheque / cash direct to the Sales Department. Cheques payable to China Fleet Country Club.
Failure to comply with the deposit and terms of payment schedule may at The Company’s discretion, result in the cancellation of the reservation.
Subsequent charges incurred during the course of The Client’s function will be debited to the master account in the name of The Client on or before the departure date. Where a credit facility exists, invoices presented by The Company will be payable by The Client within 14 days from the date of issue.
4.    Cancellation Policy
In the event of the cancellation of a wedding, the following guidelines will apply.
Deposit Lost
Within:
6 Months of the confirmed event date      30% of agreed estimated final balance payable or deposit if greater
4 Months of the confirmed event date     35% of agreed estimated final balance payable or deposit if greater
3 Months of the confirmed date event     50% of agreed estimated final balance payable or deposit if greater
2 Months of the confirmed event date     75% of confirmed final balance payable
1 Month of the confirmed event date       Full Payment of confirmed final balance payable

The China Fleet Country Club Ltd reserves the right to cancel any booking without liability for breach of contract or costs. Any payments will be fully refunded to the client in such circumstances. If the above payment schedules are not met without prior agreement, the club reserves the right to re sell the booking space.
5.    Advertising and Publicity
Any advertising or publicity for functions at the Company require prior knowledge and consent of management and must be of a standard reflecting the quality of the Company.
5.1  Access and vacate times
Room access and vacate times agreed must be strictly adhered to on all occasions.
5.2  Bands and Live acts
All performances must be in possession of Public Liability Insurance and PAT Testing certificates  to cover any injury to any guest or client caused by the manufacturer or their equipment. The Company must be advised in advance of the nature of entertainment and may, without prejudice, deny access.
5.3  Lost / Damaged Property
The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by The Client or hired by the company on The Client’s behalf.
5.4  Damage to Company
The Client will take every precaution not to damage property of The Company. The Client will be responsible for any such damage caused to the property during the booking by The Client’s guests, employees, contractors, agents or any other persons         under The Client’s control. The Client will assure that nothing is affixed to the floors, walls, ceilings (by nails, screws, tape, drawing pins or other means unless previously agreed in writing by The Company). Damage caused to Company property in such an instance will be charged.
The Client may be required to provide additional forms of security by means of a deposit.
5.5The Company reserves the right at all times to alter or change the rooms or accommodation to be provided to The Client for the purposes of the event, provided that such alteration or change does not materially and adversely affect the event.
5.5  As we are a think 25 establishment
All guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. No ID No Service .  To avoid any disappointment, please ensure your guests are informed of this prior to your event.
6.    Frustration to contract and liability
If The Company is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
7.    Variation to contract
Any variation to the terms of this contract will only be binding if they are in writing and signed on behalf of The Company.
8.    Termination of Contract
The Company reserves the right to terminate this contract without prejudice to any other right it may have, in the event that The Client fails to comply with the terms of this agreement. 

The China Fleet Country Club Ltd reserves the right to amend these conditions and prices at any time without prior notice



          

 

China Fleet Country Club, Saltash, Cornwall PL12 6LJ.

© 2017 China Fleet Country Club